Deep Cleaning Oki has the right to capture before and after photos to provide proof of the service being provided to each customer. Capturing photos allows Deep Cleaning Oki to ensure the company standards and customer standards are met.
DCO prices are subjected to change, it is recommended that all clients continue to check the website for all policy and price changes.
Services
Deep Cleaning Oki, as a deep cleaning company, offers a plethora of services from auto detailing to upholstery cleaning. Customer satisfaction is our number one goal. The company strives to complete all auto deep cleanings within a 24-48 hour time frame. There are occasional times when the company will require and communicate the need for a longer turnaround time. This normally happens for vehicles deemed in extreme/excess conditions. Excess sand, excess pet hair, and excess mold are conditions that may cause the turnaround time to extend longer than the originally discussed turnaround time. Communication will be made to each customer as soon as possible if the turnaround time has to be adjusted.
Secure Bookings
The form on the DCO website is an inquiry form, a DCO representative will make contact with the customer via phone call or text. Bookings are set in stone, only after customers have spoken to a representative via phone call, email, text message, or social media messenger. Customers will receive confirmation from the representative on the method of communication.
DCO does not allow partial payments before the service, nor does the company hold appointments for longer than 24 hours.
Invoices must be paid in full to secure the desired booking date. No services will be provided for unpaid invoices. Customers have 24 hours after initial communication is made to pay in full, which will then guarantee the booking date and time.
Drop off times
DCO strives for each customer to receive the best treatment from beginning to end. Drop-off times are set in 30-minute increments to ensure the drop-off experience for each customer is smooth, simple, and seamless. During the drop-off, detailers or customer service will inspect the vehicle, confirm the services the customer will be receiving, and provide a more accurate turnaround time. It is imperative to stick to the agreed-upon drop-off time.
Pick-up and Delivery services
Times
Pick-up and delivery services are available based on staffing and the availability of drivers. Pick-up and Delivery services are available for both on and off-base locations. Pick-up and Delivery service times are subject to change and are usually scheduled in a 4-hour window (ex: 8 am-12 pm). If any changes need to be made to the agreed time frame, clients will be notified in advance.
Charges
Pick-up and Delivery services are free of charge for clients living in surrounding cities near the DCO shop location. For cities at a greater distance such as Yomitan, Camp Hansen, Camp Schwab, Ishikawa, Naha, Camp Courtney, Nago, Yaka, and Uruma, additional charges will be added to secure the delivery and pick-up services for that order. These additional charges cover both the pick-up and delivery of that order, for the company it covers toll fees, gas, and other charges that may occur. Client costs will be discussed via phone call, text, or messaging service.
Rescheduling
Rescheduling appointments must be done 24 hours in advance. In the event the appointment is not rescheduled 24 hours in advance, the customer will forfeit the funds and their appointment.
Loaner Vehicles
Loaner vehicles are a courtesy option for each customer based SOLELY on availability. The company’s loaner vehicles are limited, and often booked. Therefore, not all appointments will have loaner options available. It is imperative that at the time of booking, communication is made to the Representative if a loaner is needed for the time the customer’s vehicle is in DCO possession. Communication will be made the day before to a customer who requested the loaner if the company will not be able to provide the loaner
Condition
Loaner vehicles MUST be returned in the same condition customers received them, this includes the gas gauge and the physical condition of the vehicle (inside and out). We ask the vehicle be returned free of pet hair, sand, food, trash, crumbs, slime, spills, etc. Before the customer receives the loaner, a representative and the customer will do a walk-around of the vehicle to ensure each party sees the condition of the vehicle.
Any damage to the loaner will be at the full responsibility and discretion of the borrower and must be taken care of immediately.
Any discrepancies in the cleanliness of the vehicle will result in a fee that equals the cost of an interior detail.
Any discrepancies in the gas gauge will result in a fee of a minimum of $25 but up to the cost of a complete vehicle refill.
Weather Conditions
Weather conditions play a factor and will effect scheduled appointments. In the event a storm or typhoon occurs, customers must understand businesses are also affected. Power outages and rescheduling can and will occur. The company will still guarantee services to those who have booked and have paid; however, customers must work with the company on rescheduling. Storms often cause extreme damage to vehicles, which can result in an extended turnaround time. Customers must understand the delay in the turnaround time and be patient as the company works diligently to clean and restore vehicles to a healthy condition for driving. Communication will stay consistent during the time of the detailing to ensure customers are aware of the timeline.
Extreme Vehicle Condition
Customers agree that if Deep Cleaning Oki deems a vehicle to be in extreme condition, our detailers will need to extend the turnaround time. Customers will be contacted immediately. It will not affect the price previously agreed on.
Customer Vehicle Damages
Customers must notify DCO of any vehicle interior or exterior damage prior to the designated drop off or pick up time. If DCO notices a previous damage in the vehicle that was not communicated, a representative will contact the customer immediately.
WARRANTIES
Auto Detailing Warranty
Customers have 48 hours to inform Deep Cleaning Oki of any dissatisfaction with the service provided. Dissatisfaction communication must be accompanied by photo proof of the discrepancies. Customers will then be required to choose one of the next 3 available days for a free re-detailing. Re-detailing must be completed within 7 days of the original service date.
Debugging Warranty
For customers receiving debugging services, it includes a 2-week warranty. This means customers have 2 weeks to inform Deep Cleaning Oki if bugs or roaches are seen after the initial service date. Once communication is made, the customer must choose one of the 3 next available days for a re-debugging service.